Terms and Methods of Payment

• All website orders must be paid by credit card or paypal.
• The cost of recovering any default of payments will be borne by the customer. Court in NSW has sole jurisdiction.
• The goods remain property of Livshop Online until full payment is received.

Prices

• Prices are negotiable for bulk requirements. Please contact our sales department.
• Prices are quoted in Australian dollars.
• Prices are subject to change without prior notice.
• We reserve the right to rectify prices quoted in the invoice, if found to be incorrect.
• Disclaimer:
  
  These prices are specific to Livshop’s online offers and subject to pre-determined quantities. The information provided is for reference only. Livshop reserves the right to modify pricing without prior notice. Errors and omissions excepted.

Availability and Brands

• Common types and sizes are usually available in stock. Unpopular products types and sizes will require minimum 4-6 weeks delivery time.
• We endeavour to stock all items displayed in our online catalogue at all times. However due to unforeseen or unexpected circumstances there is always a possibility that we may temporarily run out of stock of a particular stock item. We will exercise our discretion and supply an alternative brand of comparable quality to save you the convenience of back ordering.
• If back ordered item is no longer required, please advise our sales support team through email at sales@livshop.com.au.

Delivery and Freight

1. In Australia, freight handling and insurance charges are calculated based on post code and order value.

• Charges are as follows:
  
  Metro Freight ranges from $5.50 - $27.50 depending on order size and weight
  Regional Freight ranges from $8.80 - $44.00 depending on order size and weight
  Country Additional fuel surcharge may apply (dependant on post code? please refer to pdf document)


• Price are exclusive of GST.
• All orders over 10kg will be subject to additional freight charges.
• Goods will not be delivered until payment is made to Lishop Online.
• All orders may be subject to minimum handling fees of $3.85 (Inc. GST).

Return of Goods Policy

1. Returning Goods

• Prior approval must be obtained from our Online Sales Support team at sales@livshop.com.au before returning goods.
• A Return Authority Number (R.A.N.) form will be sent to you once the return is authorised. The form is to be attached with goods together with a copy of our delivery docket/invoice and any other relevant correspondence.
• Goods returned must be in their original packaging.
• Any claim for incorrect shipment, faulty or damaged goods on delivery, must be made within five working days of receipt of goods.
• Goods will be accepted for credit or replacement at the sole discretion of the management of Livshop Online.

2. Collection of Goods

• Livshop Online will arrange for goods to be collected, unless otherwise agreed in writing.
• If the goods have been returned without any written authorisation by Livshop Online, the company will not be responsible for any charges (for any reason) such as freight, insurance and custom duty etc.

3. 10% Re-stocking fee

• Goods returned due to orders placed incorrectly will be subject to a 10% restocking fee with a minimum fee of $20.00.

4. Issue of Credit

• Livshop Online reserves the right to refuse or delay credit or replacement unless the procedures for the return of goods have been followed.