We are a Business Unit of Livingstone International

106 - 116 Epsom Rd. Rosebery NSW 2018

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Frequently Asked Questions

Q: How do I register to the website?

A: Simply go to our registration page, enter your details, then click “Submit button”. If you haven’t filled the required information, a message box will appear to remind you to complete the needed information.

Q : Is there a charge for registering as member in www.livshop.com.au?

A : No, website registration is completely free!

Q: I did not receive my login and password details which I just registered.

A: You may have a 'Spam' filter turned on which rejected emails from either NEW or UNKNOWN email addresses. Web-based email accounts such as Gmail, Hotmail and Yahoo would store such emails in their 'Junk' box' .'Spam' filter options can be located easily in your email account and allow you to maintain your "Safe List" and prevent future rejections.

Q: What if I forget my username or password?

A: If you have forgotten your username or password, please click on the “I forgot my user ID or password” section on the login page, enter your First and Last name and the email address you used to register to our website, then click “Submit” button. Your username and password information will be sent to your email.

Q: Can I change my personal details (username, password, address, phone, etc.)?

A: You cannot change your username, but you can change all other information. You need to be logged in to the website first, then go to “Your Profile” page. After you have finished changing your information, please click “Submit” button.

Q: I cannot login to the website.

A: Passwords are case-sensitive, make sure caps-lock is off. Make sure your browser allows cookies. Refresh your browser and try to login again.

Q: Is my credit card information secured?

A: Yes. We use CommSecure system to encrypt your credit card information. When you input your credit card details, you may notice that a locked padlock icon appears at the bottom left part of your browser signifying that system protection is in place.

Q: Which card do you accept?

A: Payment is accepted from the following cards: VISA or MasterCard.

Q: I want to pay by wire transfer and need your bank information

A: We do not accept wire transfer payments as of the moment, we are only able to process payments using major credit cards powered by CommSecure server and PayPal.

Q: My order was declined

A: When "Credit card declined" appears while processing an order it means that your credit card bank has declined the transaction. Usually, a quick call to your credit card bank's customer service will clear this up. If problems persist, please email us: sales@livshop.com.au

Please note that all orders are reviewed by Livshop and a very small percentage of them are declined if inconsistencies are identified by our system. If this is the case with your order you will receive an e-mail from Livshop informing you that your order was declined. If you wish to place your order again, you may do so. Please be sure to include your full name, correct address and a phone number where you can be reached in the event that we need to reach you to verify the order.

Q: I did not receive my confirmation email/receipt email

A: Please check your spam and/or junk mail folders as the e-mail may have been sent there. If you are still unable to locate the e-mail please email Livshop Customer Support at cs@livshop.com.au for assistance.

Q: I was double-charged

A: In case this happens, we will be working with you all the way to resolve your issue. Please double-check with your credit-card provider first as sometimes they will hold more than one transaction in Pending status, especially if it took a few tries to complete the transaction. If there is, indeed, more than one transaction with the same order details, please email us at sales@livshop.com.au and we’ll be more than happy help you with your concern.


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